jilno Privacy Policy — How We Handle Your Data

jilno ("we", "us", "our") operates the online casino and sports betting platform accessible at jilno.bet. This Privacy Policy describes how jilno collects, uses, stores, and shares personal information relating to players and visitors who access or use the jilno platform ("you", "your"). This policy forms part of the jilno Terms & Conditions and should be read alongside them.

By registering an account or using any part of the jilno platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, you must not use the jilno platform. If you have any questions regarding this policy, please contact jilno at [email protected].

jilno collects personal information through three primary channels: information you provide directly during registration and account management, financial transaction data generated through your use of payment services, and technical data collected automatically when you access the platform.

Registration and Identity Data

During registration and subsequent KYC verification, jilno collects your legal full name, Bangladesh mobile number, date of birth, and — where required for identity verification — a copy of a valid government-issued photo identification document such as a National ID card or passport. This information is required to verify your identity, confirm your eligibility to use the platform, and comply with applicable age verification and anti-money laundering obligations.

Financial Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, jilno records the payment method type, transaction reference numbers, amounts, timestamps, and the status of each transaction. jilno does not store full card numbers or complete mobile wallet credentials — payment processing is handled by the respective payment service providers, and jilno receives only transaction confirmation data necessary to credit or debit your account balance.

Technical and Usage Data

When you access jilno, our servers and platform analytics systems automatically record the following technical information:

jilno uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent:

• Account creation, verification, and management: to register your account, verify your identity and age, maintain your account details, and process your instructions including deposits, withdrawals, and bonus claims.
• Payment processing and fraud prevention: to process your deposits and withdrawals, reconcile transactions, and detect and prevent fraudulent activity, money laundering, and other forms of financial crime.
• Platform personalisation and improvement: to personalise your experience on jilno — for example, displaying game recommendations based on your play history — and to analyse usage patterns in aggregate to improve the platform's features and performance.
• Customer support and communications: to respond to your support enquiries, resolve disputes, send you service-related notifications (such as deposit confirmation or withdrawal status updates), and communicate policy or platform changes that affect your account.
• Responsible gaming monitoring: to identify patterns of play that may indicate problem gambling behaviour, and to enable jilno's responsible gaming tools — including deposit limits, session time-outs, and self-exclusion — to function correctly and protect player welfare.
• Legal compliance: to comply with applicable laws and regulations, respond to lawful requests from government authorities and law enforcement agencies in Bangladesh, and fulfil our obligations under anti-money laundering legislation and age verification requirements.

jilno processes your personal data on the following legal grounds, depending on the specific type of data and purpose of processing involved:

• Contractual necessity: processing your registration data, financial transaction data, and account management data is necessary to perform the contract between you and jilno — that is, to provide you with the platform services you have requested.
• Legal obligation: processing identity and financial data for KYC verification, age verification, and anti-money laundering purposes is required to comply with applicable legal obligations.
• Legitimate interests: processing technical and usage data to improve platform security, detect fraud, personalise your experience, and ensure platform stability serves jilno's legitimate business interests, provided these interests are balanced against your rights and freedoms.
• Consent: where jilno sends you promotional communications about bonuses, new games, or special offers, we do so on the basis of your consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

jilno does not sell, rent, or trade your personal data to third parties. We share your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

Payment Service Providers

To process your deposits and withdrawals, jilno shares the minimum necessary transaction information with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). These providers process payment data in accordance with their own privacy policies and applicable financial regulations. jilno does not share your gaming activity or account history with payment providers.

Technology and Service Partners

jilno uses third-party software providers for gaming content (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), platform analytics, and customer support tooling. These providers may process limited technical data in the course of delivering their services to jilno. All such providers are contractually required to process data only on jilno's instructions and to implement appropriate security measures. They are not permitted to use your data for their own marketing or commercial purposes.

Legal and Regulatory Disclosure

jilno may disclose your personal data to law enforcement agencies, government authorities, or regulatory bodies in Bangladesh where required by law, court order, or binding legal process. jilno will use reasonable efforts to notify you of any such disclosure where legally permitted to do so, unless notification is prohibited by the relevant legal requirement or would compromise an ongoing investigation.

jilno uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise your browser session, maintain your login state, and analyse how the platform is used. jilno uses the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management and security tokens. These cookies cannot be disabled without preventing core platform functionality.
• Analytics cookies: used to collect anonymised data about how users navigate the jilno platform — such as which pages are visited most frequently and how long sessions last. This data is used in aggregate to improve platform design and performance.
• Preference cookies: used to remember your language preference and other display settings so that your chosen settings are applied automatically on your next visit to jilno.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies may prevent certain jilno features from working correctly, including the ability to remain logged in during a session.

jilno retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy. Specifically: account registration and identity data is retained for the duration of your account and for a minimum of five years following account closure, in order to satisfy legal record-keeping obligations applicable to online gaming platforms; financial transaction records are retained for a minimum of five years from the date of the transaction in accordance with anti-money laundering regulations; technical and usage data is retained in aggregated or anonymised form for analytical purposes and is not linked to individual player identities after a period of 12 months.

Where you request deletion of your personal data and jilno is not required to retain it by law, jilno will take reasonable steps to delete or anonymise your data within 30 days of receiving your verified request. Please note that complete deletion may not be possible for data that has been anonymised and incorporated into aggregate analytics datasets, as such data no longer constitutes personal data.

jilno implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the jilno platform, encrypted storage of sensitive personal data on secured servers with access restricted to authorised personnel, regular security assessments and penetration testing of the jilno platform infrastructure, and strict internal access controls that limit which jilno staff members can access player personal data.

While jilno takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. If you believe your jilno account has been compromised, you must notify us immediately at [email protected] so that we can take prompt protective action, including temporary account suspension where necessary.

As a jilno player, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address or mobile number associated with your jilno account. jilno will respond to all verified data rights requests within 30 days:

• Right of access: you may request a copy of all personal data jilno holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to rectification: if any personal data jilno holds about you is inaccurate or incomplete, you may request that it be corrected or updated. You may also update certain account details directly through your jilno account settings.
• Right to erasure: you may request deletion of your personal data where jilno no longer has a legal basis to retain it. Please note that jilno may be required to retain certain data for legal compliance purposes even after your account is closed.
• Right to restrict processing: you may request that jilno restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where jilno processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

jilno will acknowledge your data rights request promptly and will complete verification and fulfilment within 30 days. In complex cases, jilno may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. There is no charge for submitting a data rights request.

jilno's platform is strictly intended for adults aged 21 and above. jilno does not knowingly collect or process personal data relating to individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has registered an account with jilno or provided personal data to jilno, please contact us immediately at [email protected]. jilno will promptly investigate the matter and, if confirmed, will delete the relevant personal data and close the underage account without delay.

jilno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services offered on the platform. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via SMS to their registered Bangladesh mobile number or via an in-platform notification displayed upon next login.

Your continued use of the jilno platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how jilno protects your personal data. The most current version of this Privacy Policy is always available at jilno.bet/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or jilno's handling of your personal data, our support team is available 24 hours a day, 7 days a week. All data-related enquiries will be treated with strict confidentiality.

You may contact the jilno data team by email at: [email protected]